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Q - Where are you located?
A - We are located in Budapest, Hungary, EU.
Q - Will you ship to my country?
A - Yes, wherever in the world you are, we ship to your country.
Q - Where are the products shipped from?
A - All of our products are shipped from Hungary, purchased from the manufacturer’s agent. Please note some manufacturers do not produce all of their products in Europe. We only sell original items, however certain manufacturers sometimes outsource the assembly of their products.
Q - Do the products meet the electrical safety certification in Australia?
A - Yes, All of our products are very safe to use and go through the highest safety checks in Europe with CE certificate.
All of our appliances can be legally used and installed by certified electricians.
Q - What is CE mark?
A - CE Marking on a product is a manufacturer's declaration that the product complies with the essential requirements of the relevant European health, safety and environmental protection legislation, in practice by many of the so-called Product Directives.
Q - Does Australia recognise CE mark?
A - Yes, according to the European Community-Australia Mutual Recognition Agreement, from 1999 it is accepted in Australia. Our appliances are under the agreement as low voltage electrical equipment.
For more information please click here!
Q - How can I pay for our orders?
A - There are many ways to pay for your order, you can pay by PayPal or Bank transfer.
Q - What happens in case of breakage?
A - Please check the item upon arrival but within 48 hours. After that we are sorry but we cannot take responsibility for any breakage/damage of the appliances after that.
Q - I live inside the EU, do I have to pay any custom fees?
A - No, if you live in the EU free trading is allowed with no custom fees to be paid on any shipment coming from European Countries. All our products are shipped from Hungary, a European Country.
Q - I live outside the EU, who pays for the custom duties and GST?
A - The GST/import tax payable on imports into Australia, New Zealand and certain other countries is included in the price quoted at the final checkout. Import taxes payable on shipments to other destinations are NOT included in the price quoted. Our agent, Fedex will contact customers to arrange payment of the tax assessed on arrival in the destination country but before delivery. Those who will be liable for additional charges will be notified of this at the time of making the purchase online, please read the check out page carefully.
Q - Do the prices on website include shipping fees?
A - No, the prices do not include shipping fees. These are calculated separately and are based on the weight of each shipment and destination post code.
Q - How do I calculate shipping fees?
A - It is automatically calculated when you check out.
Q - Is there manufacturer warranty on the appliances?
A - All of our appliances are coming with standard European manufacturers warranty.
Q - My package is damaged and the item is broken, what should I do?
A - It is very important to check every item upon delivery. Products MUST be inspected upon delivery and refused if any damage is found outside on the package. Please open the package on the same day and if any damage is found on the appliance contact us straight away. Damage must be notified to us in writing within 24 hours of delivery accompanied with photos of the problem. FedEx also has to be notified about the damage and once the claim number has been received please forward it to us as well. Do not fit or use a product that is incorrect or different to that which was ordered. Failure to comply with this instruction will deem that you have accepted the goods and you we will be unable to return or replace them.
Any damage should be identified to the delivery personnel and noted on their delivery note. In most cases any
damage issues will be resolved by the manufacturer / supplier at the point of delivery.
You must make a note of any damaged goods or incorrect goods on the delivery note. Damage must be notified to us in writing within 48 hours of delivery. Do not fit or use a product that is incorrect or different to that which was ordered. Failure to comply with this instruction will deem that you have accepted the goods and you we will be unable to return or replace them.
Q - Should I order multiple items together or separate to get the best price?
A - If you would like to get the cheapest possible price, please order the goods one by one. This way we will send the items after each other, dispatch the next after the first one arrive. If it is urgent, please give us an alternate name and shipping address. If you order the goods together (in one order) we will charge additional fees to cover the receiving country import fees and taxes.